THE ONE STOP SHOP
CUSTOMER SERVICE
Please take the time to explore our site. We provide the Customer Service Training you need when you want it. As we tailor courses for group bookings please don’t hesitate to contact us for an individual quote.
FORTHWRIGHT TRAINING
Customer Service
level 2
Certified by HABC
This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including:
- how to meet customer expectations
- the importance of appropriate behaviour
- communication techniques
- ways to deal with problem customers
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LOCATION
West Midlands
PHONE
07950 849756
OPEN HOURS
Mon - Fri 9am till 5pm
info@forthwrighttraining.co.uk
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