THE ONE STOP SHOP
CUSTOMER SERVICE
Please take the time to explore our site. We provide the Customer Service Training you need when you want it. As we tailor courses for group bookings please don’t hesitate to contact us for an individual quote.
FORTHWRIGHT TRAINING
Customer Service
level 2
Certified by HABC
This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including:
- how to meet customer expectations
- the importance of appropriate behaviour
- communication techniques
- ways to deal with problem customers
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FORTHWRIGHT TRAINING
AED (Defibrillator)
level 2
Award in CPR & AED
Certified by Qualsafe Awards
Course duration: 4-6 hours depending on experience
- AED’s – what are they?
- The Chain of Survival
- Basic life support
- Emergency Action Plan
- Resuscitation (CPR)
- The Heart
- Recognition of Angina and Heart Attack
- Safety Considerations and accessories
- Demonstration and practice of using an AED
- Choking
On completion of CPR training, the candidate should be able to demonstrate resuscitation of an adult in cardiac arrest. This should be assessed during or at the end of the training, using a simulated incident and a resuscitation training manikin.
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LOCATION
West Midlands
PHONE
07950 849756
OPEN HOURS
Mon - Fri 9am till 5pm
info@forthwrighttraining.co.uk
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